iPod FAQs

When designing our iPod software we make every effort to ensure that it is user friendly and conforms to any relevant standards or guidelines set out by Apple before putting it through a variety of tests. You should find our software simply works although as with all software products other factors such as your devices specific model, internal settings or software you use to control your device can cause minor issues.

To help deal with any difficulties you may be experiencing please find below a list of troubleshooting tips specific to our iPod software.

Q. How do I find out which version of iTunes I have?
A. If you are unsure which version of iTunes you are running it is easy to check.
Windows Users Mac Users
  1. Open iTunes
  2. Select "Help"
  3. Select "Check for updates"
  1. Open iTunes
  2. Select "File"
  3. Select "Check for updates"

Q. How do I know if my iPod has the "Notes" feature?
With the exception of the iPod Touch and iPhone, if your iPod has a dock connector as shown below, it will also have the "Notes" reader function. From your iPod's main menu select "Extras" and from there you will see "Notes".
Dock Connector

Q. Why can't I see my iPod my iPod listed under devices with removable storage?
A. You need to make sure that your iPod's settings are set to "Enable iPod for disk use". To find out how to do this please visit apples website HERE.

Q. Where can I found out more information about the iPods notes reader function?
A. For a complete overview of the iPod Notes Reader function please visit apples website HERE.

Q. I have an iPhone / iPod touch what should I do?
A. Visit http://www.londontravelguide.com/iphone.

Q.Are there other languages available?
A. Currently French, German, Greek, Italian, Portuguese and Spanish are the six available languages.

Q. Why do certain phrases not play anymore?
A. Because you didn't follow the instructions properly!!! You have not selected "Do not auto delete" once having downloaded the podcast. To solve this re-download the podcast, sync your iPod and make sure you follow the installation instructions properly this time!

Q. I'm still stuck! Can you help me?
A. If you can't find the answer above then you may email help@londontravelguide.com please be patient, the support service is free of charge and we will endeavor to answer your query within 48 hours.

If you are still stuck please feel free to use the Support Form to submit a support request.