Mobile FAQs
The process of designing mobile software would be a much easier task if it weren't for
the huge number of different handsets on the market each with their own, often unique,
technical specification.
To solve this issue we have taken a simple approach and designed a website that is
optimised for use with a mobile phone. This way we can be sure that the as long as
your mobile phone is capable of viewing web pages you can use our product regardless
of your handsets manufacturer or your network provider.
Q. How do I download the London Travel Guide for my mobile?
A. Since there are so many mobile phone handsets each with their own
unique settings and features, creating downloadable software that is compatible with
all handsets is a near impossible task. For that reason our mobile guides are accessed
via the internet and so compatible with almost all mobile phones that are capable of
viewing the web. Easy.
Q. Will you be releasing a downloadable / native version of the guide
for Mobiles?
A. We have no plans to develop a native version of the guides although
never say never!
Q. Can I send the guide to a friend?
A. Yes. Simply send an SMS text message that contains the phrase
"www.londontravelguide.com" this will allow your friend to click on the link and
view the London Travel Guide from their Mobile.
Q. Does it cost me to use the service?
A. London Travel Guide will not charge you to use our service although
your mobile service provider may charge you for accessing the internet. Generally, if
there is any charge this is measured by the amount of data you have viewed or downloaded
on your phone. For this reason, our mobile guide is really "Light" to download each page.
We haven't added any unnecessary graphics that will slow down the guide or clock up
bandwidth on your phone. If you wish to download a video then we would recommend you do
check your tariff.
Q. I can't view the mobile guide on my phone
Q. I can not view the videos on my phone
A. Our mobile video are encoded in .3gp file format which is the
industry standard for mobile video. If your phone does not support this video format
then you can not view the video on your mobile.
If you are still stuck please feel free to use the
Support Form
to submit a support request.
